My daughter dropped her original lid and broke it so we had to get a replacement, it wasn't the correct color as they didnt have it in stock, instead we got the black color (note it doesn't come with a straw, it should though) and it worked out better. Part of the lid is a rubbery material, which on the pink one, got dirty and couldn't be washed off. With the black one you can't see it, just glad it's not the mouth part.
Over all the design of the lid is superb , intelligent, and original, we love it.
I just wish they would sell the replacement lids with straws and that it would be available on amazon, where I got the bottle from.
I had a small problem with one of my beloved Owala water bottles, and I received a prompt and courteous warranty replacement right away! I'm a very satisfied Owala customer!
I had gotten this during the pandemic in 2020. Great deal at half off. It's no surprise these days when a bottle keeps good temperatures. Double lined vacuum technology is not new.
My only gripe is with the plastic rubber lid. had dropped it at work and the top split down the threads. I asked them if they would help me out and replace it but damage from a fall is not covered.
I'll spend the$7 on a new lid once. But if I need a new bottle down the road I'll try a different company. Like I said the technology isn't new.
The replacement lid I received was defective. The mouthpiece had no hole. It was a solid piece of plastic. How someone didn’t see that prior to shipping I cannot understand. I contacted customer service, who was helpful, and had to send an email with a picture of it and submit a warranty claim which had to be approved. Having to submit a claim made no sense to me as the item was clearly defective and was received this way.
We had recently purchased this water bottle for my daughter at school. I was so upset a classmate walked by her and her bottle was knocked over and the lid broke. I was so thankful to find replacement lids on your site . We are loving the bottles!