I love my owala free sip and was just gifted a second one. However, the rubber gasket was missing, causing water to leak everywhere. When I called Owala to inquire about a rubber gasket, I was they couldn’t help me as it wasn’t purchased directly from them. When I went to the store, I was told to contact Owala. Now I am stuck with a leaky water bottle unless I want to buy a new top. Very frustrated with the lack of quality control.
I love these bottles but the lids seem to grow mold quite often. I've purchased replacement lids twice because they grow mold. I really wish they sold replacement gaskets. The last time I purchased a new lid the gasket didn't fit and when I reached out to customer service they basically told me to just buy another lid.
We are sorry to hear about the issues you have experienced. Since mold is such an inherent risk with water bottles, we have several tips which can help prevent/remove mold stains or spores. We also would be happy to look into the issue with your gasket further. Please reach out to us at email@example.com and a representative would be happy to help.
I LOVE this water bottle! However, with CONSISTENT WASHING, the silicon seal trapped moisture (even sitting out to dry) and has started to grow mold and black spots. I’ve only had my bottle for about 2 months. Really makes me sad that I can’t use it anymore
As with any water bottle that has rubber parts, unfortunately when you add in moisture and a closed space, mold will grow! It has nothing to do with the Owala company and their amazing products. The mold just needs to be cleaned off per the companies recommendations and they are safe to use. If it concerns you that much, a replacement lid is 7 bucks!
The bottle was sold without the rubber gasket inside of the lid, so it was leaking everywhere. Really disappointed as I think it's a super cute color and design, but they obviously have issues with their quality control. Tried to put in a warranty claim and they directed me to buy a new lid. They really should just have the rubber gaskets for sale as replacement parts as it seems this is a common issue!
We appreciate your input and will be sure to pass your thoughts along to our team for consideration. Depending on bottle type and where it was purchased, we would be happy to look into this further and determine the cause of the missing gasket as well as help resolve your issue. Should you have any other questions or concerns, please reach out to us at firstname.lastname@example.org.