Returns

Returns

Hey, we’re not going to give you a big spiel here, however, you probably want to read the instructions below to make sure the return process goes smoothly. 

Return Policy

Any unused Owala bottle in its original packaging can be returned for a refund within thirty (30) days of the original purchase date. Please note that unless the issue is the result of an error on our part, you will be responsible for return shipping costs.  Once we receive your return we will process your refund within 10 business days. Your refund will include the cost of the product minus a $5 flat rate return shipping fee.

More important stuff

  • Product will not be accepted if the labels and stickers have been removed
  • We can’t accept exchange requests
  • If your product is returned in used condition it will not be returned to you. You’ll be subject to a partial refund or alternative compensation determined by Owala. 

If you have any questions about the condition of your bottle please click here to reach out to our support team before requesting a return label.

Return instructions

Great! So you’re ready to request a return. The button below will take you to a return portal where you can generate your own label. Fill out the required information and a return label will be immediately available for download. Print out the label, carefully pack up your returned bottles so that they’re not damaged while in transit, and securely fasten your return label to the outside of your package. Drop off your package at your nearest Post Office and we’ll take care of it from there.

Submit a Return