Frequently
Asked
Questions

Holiday FAQ

When’s the last day I can order and still get gifts in time for Christmas?

If you like living life on the edge, here’s our advice:

Order by Tuesday, December 13 for the best chance at getting your gifts in life. However, we can’t guarantee anything. 

Ordering as early as possible is your best bet. Sure, you won’t get that adrenaline rush… but you should get your gifts in time. 

When will I get my order?

We do our best to get your order out of our warehouse and on the way to you as soon as possible. From there, transit times may take up to 10 business days, but just remember that it’s 2022 and shipping is a mess, so please be patient and plan ahead.

Why hasn’t my tracking number updated?

There’s nothing like watching your order get closer to home. However, it can take up to 48 hours for tracking information to be updated once you receive your number. If it still hasn’t been updated, please contact the shipping provider for more details. If they aren’t able to help, feel free to contact us. We’ll get it all figured out — don’t you worry.

Can I change my order?

Hey, mistakes happen. That being said, we are unable to make edits to an order once it is placed. Like Santa's elves, we are working full speed on orders. Which means once it is placed it is already making its way to you. 

If you made a mistake, we recommend placing a new order and returning the incorrect order for a refund after it arrives.

What is Order Protection?

Order Protection is protection for your order. In the event that your package is stolen, damaged, lost, etc. Order Protection will offer a resolution. It can be added to your order at checkout.

How can I file a claim with Order Protection?

Filing a claim with Order Protection is easy. Click here to start the process. Once you’ve filed your claim, Order Protection will have a fix in place within 24 hrs.

Can I apply Black Friday / Cyber Monday deals to a previous order?

Aww man. We’re sorry that you missed these deals, but unfortunately we’re not retroactively changing any orders placed before our deals were released. That doesn’t mean that you can’t take advantage of these deals now, though. After all, you can never have enough Owala bottles.

What are all the deals going on during Black Friday?

The moment you’ve been waiting for all year is almost here: Black Friday 2022. Your chance to save big on the Owala products you love (or soon will). We’re not saying it’s better than Christmas, but we’re also not not saying that. 

Here’s everything you need to know to make sure you don’t miss out. 

November 1st: Early Black Friday25% off sitewide

Do you like to plan things far in advance? Get those gifts under the tree right away? Or simply just can’t wait to buy more Owala bottles? Then the Early Black Friday sale is for you. 

November 24th: Thanksgiving 2022

Our site will be shut down. Pack your plate full of food and enjoy that post-turkey nap. 

November 25–December 3rd: Black Friday Sale25% off sitewide

Save on our bottles, pet bowl, and other accessories. There’s no limit on how much you can buy, so go crazy and throw everything in that cart. 

When do your Black Friday/Cyber Monday deals begin and end?

If you want to shop ‘til you drop (or you know, shop from your bed), here’s what you need to know.

Deals begin on November 24th at 12:05am MST and end on December 3rd at 11:59pm MST.

Top Questions

Can I put other beverages in there besides water?

That depends on the material and type of lid.

Stainless Steel FreeSip®, and Flip: Not for use with hot, carbonated, or perishable liquids.

Eastman Tritan™ Plastic, FreeSip®, and Flip:  Not for use with hot, carbonated, or perishable liquids.

Are Owala bottles dishwasher safe?

Stainless Steel
The lids are top-rack dishwasher safe, and the straws can go in the silverware bin. The cups are also technically dishwasher safe as well, but we strongly recommend you hand-wash them to maintain that beautiful finish.

Eastman Tritan™ Plastic
All parts are top-rack dishwasher Safe.

Are Owala bottles microwave safe?

Stainless Steel
The stainless-steel bottles should never be microwaved. And unless you want to end up on one of those “fail videos” on YouTube, we recommend you follow our advice.


Eastman Tritan™ Plastic
While the plastics used in Owala™ brand products are BPA- and phthalate-free, microwaving is strongly discouraged. Like, very strongly discouraged. The leak-proof seal can allow pressure to build up inside the bottle when heating, causing the lid or flip cap to open unexpectedly and spray contents.

So…just don’t go there.

When will my order be delivered?

In general, shipments in the United States take about 3-5 business days from the date of fulfillment. For a more specific answer, use the tracking number that was provided with your receipt.

What is FreeSip® technology?

Other than the neatest thing ever? The average person makes 35,000 decisions a day1. That’s a lot. We figured we wouldn’t force you to make a critical decision like whether to buy a bottle with a wide-mouth opening or a straw—so we created the FreeSip® spout—a patented design that combines both.

You now have the freedom to drink from the built-in straw, or the wide-mouth opening. Whatever tickles your fancy. You’re welcome.

Have Owala bottles been tested?

We wouldn’t dream of selling you untested products. Contact us directly if you’d like the details.

Where can I find the size/dimensions of each bottle?

FREESIP

19oz: 9.88 (H) x 2.85 (D)

24oz: 10.68 (H) x 3.12 (D)

32oz: 10.66 (H) x 3.43 (D)

40oz: 11.64 (H) x 3.60 (D)

FLIP

19oz - 9.94(H)x2.844(Diameter)

24oz - 10.75(H)x3.07(Diameter)

32oz - 10.69(H)x3.39(Diameter)

25oz - 9.94(H)x2.78 Diameter)

What are the instructions for use?

Wash before use. Lid is top-rack dishwasher safe. Hand washing the cup is recommended to preserve its finish. Do not use harsh chemicals (such as bleach, abrasives, etc.).

Do not microwave, freeze, or boil.

Not for use with hot, carbonated, or perishable liquids.

Avoid accidental opening on the bottle by keeping the button free and clear or other objects.

Cover the button with the loop to help avoid accidental pushing of the button.

When opening the bottle, keep fingers away from the recess behind the spout cover.

Warnings

Drinking hot liquids presents a risk of injury.

The straw allows generous amounts of liquid to be drawn suddenly into the mouth from the bottom of the bottle where the temperature of hot liquids is usually higher than it is at the liquid's surface.

Hot, carbonated, and perishable liquids and other contents may build up pressure within the bottle and unexpectedly leak or spray out. Pressurized contents also may cause the spout cover to open rapidly enough to injure fingers positioned in or near the recess behind the spout cover. Always open with caution.

What is Color Drop?

You can find everything you need to know about Color Drop here.

Your prices seem higher than they used to be. Am I right?

Yes, in October 2022 we instituted a small price increase on Owala products. Like many companies in the aftermath of the global pandemic, we are experiencing significantly higher costs of raw materials, freight, tariffs, and labor. As these price pressures show no sign of easing, we have increased our product prices accordingly. As always, we’re grateful for your support and thrilled to count you as part of the Owala family.

Product Care

How often do I need to wash my Owala bottle?

How often do you shower? Daily seems like a good idea…but that’s up to you.

How do I clean the different parts of my Owala bottles?

Owala brand products are designed to be as simple and easy to clean as possible. Best practices for cleaning each part may vary. 

Lids: All lids are top-rack dishwasher safe. For a more thorough cleaning, use a sponge or straw brush to access the nooks or smaller spaces.

Straws: The straws can be easily removed and put in the dishwasher’s silverware bin.
Cup: If the cup is made of Eastman Tritan™plastic, feel free to put it on the dishwasher’s top rack. If the cup is made of stainless steel, hand-wash with warm, soapy water.

Are Owala bottles freezer safe?

Stainless Steel: We’re assuming that if you want to freeze your bottle, it’s because you want your liquids to be cold. But here’s the thing: our stainless-steel bottles are triple-layer insulated, which means that the liquids are insulated from the temperature outside of the bottle. So while yes, the bottle is technically freezer safe, we just recommend putting a few ice cubes in the bottle instead.

Eastman Tritan™ plastic:
We do not recommend freezing plastic Owala bottles. Like most plastic bottles, ours may become brittle and more susceptible to cracking or breaking when frozen. If you decide to ignore our wisdom and choose to freeze the contents, at least make sure you leave room at the top, and the lid open, as contents will expand. (That’s elementary-school science). 

Orders & Warranty

How can I check, update, change, or cancel my order?

We get it, mistakes happen all the time!  If you placed your order within the last 10 mins it’s possible that you can still make changes to your order by calling us within business hours. If it has been a little longer, chances are that your order is a little too far along the fulfillment process for us to make changes.  If you couldn’t make changes to your order please submit a return request. We’re more than happy to take care of all the return arrangements. To request a return label, click here. In the meantime, you can check on the status of you order by clicking here

Do Owala bottles have a warranty?

We’re proud of the quality and craftsmanship of our bottles and stand behind each bottle we manufacture. If you’re unsatisfied with your product, or if you’ve encountered a manufacturing related issue, please submit a warranty claim and our experts will carefully review your case. Click here to submit your claim.  While we’ll be extra gracious with your claim, please be aware that there are certain damages we can’t cover. Some of these damages include: 

Accidental damage

Improper care or misuse

Normal wear and tear 

Not sure if your case will be covered under warranty? Submit a claim anyways and our team will help you with alternative solutions on the off chance we can’t cover the damages under warranty. 

What payment types do you accept?

We accept all major credit cards. We also accept debit cards, Apple Pay and Google Pay. No cash or check—unless you’re willing to make the trek to our headquarters, then we might be willing to make an exception.

Can I place an order with expedited shipping?

Yes.

What is Owala's return policy?

Any unused Owala bottle in its original packaging can be returned for a full refund within thirty (30) days of the original purchase date. Once we receive your return we will process your refund within 10 business days.

 To initiate the return process, please file a return request by clicking here

Please note that, unless the issue is the result of an error on our part, you will be responsible for return shipping costs.

Where does Owala ship to?

United States and Canada

Wholesale

Does Owala offer a reseller program?

You bet we do. Click here to request more information about the program.

Can I order Owala bottles in bulk?

Yesh. Contact us here for more information.

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