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Frequently asked questions

Do you have a help center?

Yes, you can visit our help center by clicking here.

Do you have replacement parts?

Yes! Replacement parts can be found here.

What is covered under your warranty?

We take pride in the quality and design of our products and back each of them with a Limited Lifetime Warranty. If you experience issues with the material or workmanship of your Owala product, we will gladly replace the defective parts free of charge, with proof of purchase from any authorized retailer. For more details on what is covered or to request a replacement please fill out a form here.

Where can I find a full list of frequently asked questions and answers?

On our FAQ page, which you can find here.

I'm an international customer, how do I contact support?

To contact our customer support we recommend using this international support page here.
Contacting us via form or email is probably the easiest with the time differences.

When can I expect my international shipment?

Generally, your order will arrive within 10-12 business days. Once your order is on its way, we’ll email all your tracking details so you can closely monitor the progress of your shipment. 


Trove Brands, LLC.
250 S. 850 E.
Lehi, UT 84043
United States

Business Hours

Mon-Fri 8AM-5PM
US Mountain Time (GMT -7)


US Toll Free: +1 (844) 942-1337
Phone: +1 (801) 939-2332


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