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Frequently asked questions

When can I expect my shipment?

Generally, your order will arrive within 10-12 business days. Once your order is on its way, we’ll email all your tracking details so you can closely monitor the progress of your shipment. 

What is covered under your warranty?

We take pride in the quality and design of our products and back each of them with a Limited Lifetime Warranty. If you experience issues with the material or workmanship of your Owala product, we will gladly replace the defective parts free of charge, with proof of purchase from any authorized retailer. For more details on what is covered or to request a replacement please fill out a form here.

I'm in the UK, how do I contact support?

Email is best - use the contact form below and a member of our support team will be in contact within 24-48 hours (there’s a bit of a time zone difference).  


Trove Brands, LLC.
250 S. 850 E.
Lehi, UT 84043
United States

Business Hours

Monday - Friday
US Mountain Time (GMT -7)


Toll Free: +1 (844) 942-1337
Phone: +1 (801) 939-2332


@owala →