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Well, as long as they're about our products. If that's the case, then we definitely have answers.

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Top Questions

That depends on the material and type of lid.

Stainless Steel
Twist: Twist is insulated and can hold hot and carbonated liquids. Yes, that includes your coffee and Diet Coke.
FreeSip® and Flip: Not for use with hot, carbonated, or perishable liquids.

Eastman Tritan™ Plastic
Twist: Twist can hold carbonated liquids.
FreeSip® and Flip: Not for use with hot, carbonated, or perishable liquids.

Stainless Steel
The lids are top-rack dishwasher safe, and the straws can go in the silverware bin. The cups are also technically dishwasher safe as well, but we strongly recommend you hand-wash them to maintain that beautiful finish.

Eastman Tritan™ Plastic
All parts are top-rack dishwasher Safe.

Stainless Steel
The stainless-steel bottles should never be microwaved. And unless you want to end up on one of those “fail videos” on YouTube, we recommend you follow our advice.


Eastman Tritan™ Plastic
While the plastics used in Owala™ brand products are BPA- and phthalate-free, microwaving is strongly discouraged. Like, very strongly discouraged. The leak-proof seal can allow pressure to build up inside the bottle when heating, causing the lid or flip cap to open unexpectedly and spray contents.

So…just don’t go there.

In general, shipments in the United States take no longer than 10 business days. Yes, that is a very broad answer—we have to cover our bases. For a more specific answer, use the tracking number that was provided with your receipt.

Other than the neatest thing ever? The average person makes 35,000 decisions a day1. That’s a lot. We figured we wouldn’t force you to make a critical decision like whether to buy a bottle with a wide-mouth opening or a straw—so we created the FreeSip® spout—a patented design that combines both.

You now have the freedom to drink from the built-in straw, or the wide-mouth opening. Whatever tickles your fancy. You’re welcome.

We wouldn’t dream of selling you untested products. Contact us directly if you’d like the details.

You can find bottle dimensions in the images at the top left of each product page. Click on the product names listed below to view dimensions:

Product Care

How often do you shower? Daily seems like a good idea…but that’s up to you.

Owala brand products are designed to be as simple and easy to clean as possible. Best practices for cleaning each part may vary. 

Lids: All lids are top-rack dishwasher safe. For a more thorough cleaning, use a sponge or straw brush to access the nooks or smaller spaces.

Straws: The straws can be easily removed and put in the dishwasher’s silverware bin.
Cup: If the cup is made of Eastman Tritan™plastic, feel free to put it on the dishwasher’s top rack. If the cup is made of stainless steel, hand-wash with warm, soapy water.

Stainless Steel: We’re assuming that if you want to freeze your bottle, it’s because you want your liquids to be cold. But here’s the thing: our stainless-steel bottles are triple-layer insulated, which means that the liquids are insulated from the temperature outside of the bottle. So while yes, the bottle is technically freezer safe, we just recommend putting a few ice cubes in the bottle instead.

Eastman Tritan™ plastic:
We do not recommend freezing plastic Owala bottles. Like most plastic bottles, ours may become brittle and more susceptible to cracking or breaking when frozen. If you decide to ignore our wisdom and choose to freeze the contents, at least make sure you leave room at the top, and the lid open, as contents will expand. (That’s elementary-school science). 

Orders & Warranty

We get it, mistakes happen all the time!  If you placed your order within the last 15 mins it’s possible that our team can help as long as we’re actively processing your order. Please contact us here if you have questions or any issues. If it has been a little longer, chances are that your order is a little too far along the fulfillment process for us to make changes. 
 
If we couldn’t make changes to your order please submit a return request. We’re more than happy to take care of all the return arrangements. To request a return label, click here. In the meantime, you can check on the status of you order by clicking here
 
We’re proud of the quality and craftsmanship of our bottles and stand behind each bottle we manufacture. If you’re unsatisfied with your product, or if you’ve encountered a manufacturing related issue, please submit a warranty claim and our experts will carefully review your case. Click here to submit your claim. 
 
While we’ll be extra gracious with your claim, please be aware that there are certain damages we can’t cover. Some of these damages include: 
 
  • Accidental damage
  • Improper care or misuse
  • Normal wear and tear
 
Not sure if your case will be covered under warranty? Submit a claim anyways and our team will help you with alternative solutions on the off chance we can’t cover the damages under warranty. 

We accept all major credit cards. We also accept debit cards, Apple Pay and Google Pay. No cash or check—unless you’re willing to make the trek to our headquarters, then we might be willing to make an exception.

Yes. Orders over $30 will receive expedited shipping. You also have the option to expedite orders under $30 for a fee.

Any unused Owala bottle in its original packaging can be returned for a full refund within thirty (30) days of the original purchase date. Once we receive your return we will process your refund within 10 business days.

 
To initiate the return process, please file a return request by clicking here. 


Please note that, unless the issue is the result of an error on our part, you will be responsible for return shipping costs.

Anywhere in the world—as long as that is in the United States.

Wholesale

You bet we do. Click here to request more information about the program.