Frequently Asked Questions
Top Questions
Do Owala bottles/tumblers contain lead?
Owala Bottles Are Lead Free. Always Have Been. Always Will Be.
In light of recent media attention on the subject, we affirm our commitment to consumer safety by highlighting the fact that all Owala bottles and tumblers—including the award-winning Owala® FreeSip® bottle—are and always have been lead free.
True to our ethos of challenging the industry standard, we utilized an innovative, lead-free solder in our products from the very beginning—just one example of our commitment to prioritize consumer safety and well-being above all else.
Can I put other beverages in there besides water?
That depends on the which product you have.
Stainless Steel FreeSip®, Eastman Tritan™ Plastic, Kids' FreeSip®, Kids' Flip and Flip: Not for use with hot, carbonated, or perishable liquids.
40oz Tumbler, 24oz Tumbler: Holds cold, carbonated, and hot drinks.
SmoothSip®: Holds cold, carbonated, and hot drinks.
NOTE: Always use caution when using with hot drinks. Never use this product with liquids hot enough to scald as hot liquids can cause burns. For further instructions and warnings when using hot or carbonated beverages please see individual product care guides.
Are Owala bottles dishwasher safe?
Stainless Steel
The lids are top-rack dishwasher safe, and the straws can go in the silverware bin. The cups are also technically dishwasher safe as well, but we strongly recommend you hand-wash them to maintain that beautiful finish.
Eastman Tritan™ Plastic
All parts are top-rack dishwasher Safe.
Are Owala bottles microwave safe?
Stainless Steel
The stainless-steel bottles should never be microwaved. And unless you want to end up on one of those “fail videos” on YouTube, we recommend you follow our advice.
Eastman Tritan™ Plastic
While the plastics used in Owala™ brand products are BPA- and phthalate-free, microwaving is strongly discouraged. Like, very strongly discouraged. The leak-proof seal can allow pressure to build up inside the bottle when heating, causing the lid or flip cap to open unexpectedly and spray contents.
So…just don’t go there.
When will my order be delivered?
In general, shipments in the United States take about 3-5 business days from the date of fulfillment. For a more specific answer, use the tracking number that was provided with your receipt.
What is FreeSip® technology?
Other than the neatest thing ever? The average person makes 35,000 decisions a day. That’s a lot. We figured we wouldn’t force you to make a critical decision like whether to buy a bottle with a wide-mouth opening or a straw—so we created the FreeSip® spout—a patented design that combines both.
You now have the freedom to drink from the built-in straw, or the wide-mouth opening. Whatever tickles your fancy. You’re welcome.
Have Owala bottles been tested?
We wouldn’t dream of selling you untested products. Contact us directly if you’d like the details.
Where can I find the size/dimensions of each bottle?
FREESIP
24oz: 10.68 (H) x 3.12 (D)
32oz: 10.66 (H) x 3.43 (D)
40oz: 11.64 (H) x 3.60 (D)
What are the instructions for use?
Wash before use. Lid is top-rack dishwasher safe. Hand washing the cup is recommended to preserve its finish. Do not use harsh chemicals (such as bleach, abrasives, etc.).
Do not microwave, freeze, or boil.
Not for use with hot, carbonated, or perishable liquids.
Avoid accidental opening on the bottle by keeping the button free and clear of other objects.
Cover the button with the loop to help avoid accidental pushing of the button.
When opening the bottle, keep fingers away from the recess behind the spout cover.
Warnings
Drinking hot liquids presents a risk of injury.
The straw allows generous amounts of liquid to be drawn suddenly into the mouth from the bottom of the bottle where the temperature of hot liquids is usually higher than it is at the liquid's surface.
Hot, carbonated, and perishable liquids and other contents may build up pressure within the bottle and unexpectedly leak or spray out. Pressurized contents also may cause the spout cover to open rapidly enough to injure fingers positioned in or near the recess behind the spout cover. Always open with caution.
What is Color Drop?
You can find everything you need to know about Color Drop here.
Does Owala offer custom tumblers or water bottles?
Yep! With our customizer, you can turn our awesome bottles into your bottle. Choose between engraving a bottle (revealing that pretty stainless underneath) or printing a design in full color. It’s permanent, it’s personal, and it’s pretty dang cool. Check out our customization page to see which bottles you can design.
How do I make a custom Owala bottle?
Easily—thanks to our online customization tool. Pick your bottle size, mix and match colors, and create something that screams “you.” You can start on our customization page, or select “add tattoo” from any product page.
Does Owala offer corporate gifting or bulk customization?
Not yet, but we’re on it! We’re currently looking for a way to do large-scale orders, because who wouldn’t want a whole team of matching bottles? For now, you can use our customization tool for smaller batches (up to 10 bottles per order).
Want first dibs when our corporate gifting program goes live? Join the waitlist and we’ll keep you in the loop.
Product Care
How often do I need to wash my Owala bottle?
How often do you shower? Daily seems like a good idea…but that’s up to you.
How do I clean the different parts of my Owala bottles?
Owala brand products are designed to be as simple and easy to clean as possible. Best practices for cleaning each part may vary.
Lids: All lids are top-rack dishwasher safe and designed for easy cleaning. The spout gasket should be removed by using the convenient pull tab and cleaned separately. A sponge or straw brush can be used to access the nook or smaller spaces. Soaking the parts in distilled white vinegar beforehand will help breakup buildup in inaccessible areas.
Straws: The straws can be easily removed and put in the dishwasher’s silverware bin.
Cup: If the cup is made of Eastman Tritan™plastic, feel free to put it on the dishwasher’s top rack. If the cup is made of stainless steel, hand-wash with warm, soapy water.
Are Owala bottles freezer safe?
Stainless Steel: We’re assuming that if you want to freeze your bottle, it’s because you want your liquids to be cold. But here’s the thing: our stainless-steel bottles are triple-layer insulated, which means that the liquids are insulated from the temperature outside of the bottle. So while yes, the bottle is technically freezer safe, we just recommend putting a few ice cubes in the bottle instead.
Eastman Tritan™ plastic:
We do not recommend freezing plastic Owala bottles. Like most plastic bottles, ours may become brittle and more susceptible to cracking or breaking when frozen. If you decide to ignore our wisdom and choose to freeze the contents, at least make sure you leave room at the top, and the lid open, as contents will expand. (That’s elementary-school science).
Orders & Warranty
How can I check, update, change, or cancel my order?
We get it, mistakes happen all the time! If you placed your order within the last 10 mins it’s possible that you can still make changes to your order by calling us within business hours. If it has been a little longer, chances are that your order is a little too far along the fulfillment process for us to make changes.
If you couldn’t make changes to your order please submit a return request. We’re more than happy to take care of all the return arrangements. In the meantime, you can check your order status here.
Do Owala bottles have a warranty?
We’re proud of the quality and craftsmanship of our bottles and stand behind each bottle we manufacture. If you’re unsatisfied with your product, or if you’ve encountered a manufacturing related issue, please submit a warranty claim and our experts will carefully review your case.
While we’ll be extra gracious with your claim, please be aware that there are certain damages we can’t cover. Some of these damages include:
• Accidental damage
• Improper care or misuse
• Normal wear and tear
Not sure if your case will be covered under warranty? Go ahead and submit a claim — our team will help you with alternative solutions on the off chance we can’t cover the damages under warranty.
What payment types do you accept?
We accept all major credit cards. We also accept debit cards, Apple Pay and Google Pay. No cash or check—unless you’re willing to make the trek to our headquarters, then we might be willing to make an exception.
Can I place an order with expedited shipping?
Yes.
What is Owala's return policy?
Any unused Owala bottle in its original packaging can be returned for a full refund within thirty (30) days of the original purchase date. Once we receive your return we will process your refund within 10 business days.
To initiate the return process, please file a return request by clicking here.
Please note that, unless the issue is the result of an error on our part, you will be responsible for return shipping costs.
Where does Owala ship to?
United States, UK, Australia, and Canada
