I had a moldy gasket on my other Owala freesip water bottle. They do not sell just the gasket. You have to buy a $10 replacement lid. Next time I will pick a different company to deal with.
We're sorry to hear that you're unhappy with your replacement lid. Please contact our support team at email@example.com for additional assistance.
The piece that holds the straw inside the cap cracked within a few weeks. I’m here to order a whole new cap, unfortunately. I love the concept of the free sip but would like to see more of the components made from stainless steel.
We're sorry to hear about your lid. Our products are covered under a limited lifetime warranty which guards against this type of damage. Please submit a claim here: https://owalalife.com/pages/warranty and our team would be happy to look into this.
I was excited to see that the lids were available to purchase separately from the holder- now I don’t have to have throw out my awesome drink holder!