I love my water bottle but when i received my bottle the rubber seal wasn’t there so it leaked everywhere and when i asked for a replacement for their mistake they said it didn’t fall under the warranty and the bottle I have doesn’t have a replacement lid
The rubber side wall of the lids are weak and the flip up carry ring can and will eventually pull out.
We are sorry to hear about the damage to your bottle. All of our products are covered under a limited lifetime warranty. Please file a claim at owalalife.com and a representative would be happy to review this.
The flip lids are the worst! We bought two flip bottles for my kids. If the bottle is tilted during travel in their backpacks, the water leaks out and get all their papers and books week. One of the flip lids broke, so we bought a replacement lid. That one leaks too. We just bought two 24 oz freessip and one 32 oz freesip. Hope we have better luck with the freesip model.
We are huge fans of the Free Sip in my household, however the springs popped out of the lid lock on my son’s Tritan. Do you offer replacements for products bought on Amazon?
We are sorry to hear about the damage to your bottle. This sounds like something that is covered under our limited lifetime warranty. Please file a claim at owalalife.com and a representative would be happy to look into this for you.
I absolutely love your product, however, my son lost the black seal in the lid and the replacement lid is out of stock.
We are sorry to hear about that missing seal. We would be happy to help you place an order for a replacement lid. Give us a call at (801) 235-9448 and a representative would be happy to help.