dozens of pages of customers having the same issues as I do, a moldy gasket and no replacement part available. Listen to your customers and just make a replacement part so we can continue to love this product!
I have tried looking for different colored lids, and none of them match! You need more options!
Out of stock lids. These are my second replacement lids. The rubber gets moldy eventually even with excellent care and never anything but water in them. The wire part got sprung and now the lid does not work well—and I can’t order a third replacement. These are by far my favorite water bottle. Been Owala for life since 2020—but ugh!!
This is my 2nd broken lid now, the replacement lids are out of stock here on the website, and they aren’t sold on Amazon or elsewhere.
Owala, if you email me soon saying the lids are in stock (and throw in free shipping!), I’ll be happy to change my review to 5 stars.
We are sorry you have had issues with your lids. While we are currently out of stock of replacement lids, we are currently working as quickly as possible to restock. Updates are sent out regularly through our newsletter. You can sign up through our website, owalalife.com. If you have additional questions or concerns, please reach out to us by email at firstname.lastname@example.org or by phone at (801) 235-9448.
I like being able to sip out of the Owala bottles but after owning one for a few months, it is very difficult to remove the mold that will collect in the rubber parts. I have tried soaking overnight in vinegar/baking soda/soap, washing with boiling hot water and soap and nothing has worked to remove the mold that gets trapped in between the seams of the rubber! It collects and is embedded in the seams making it hard to remove! I’m disappointed the customer service tells me to buy new lids to replace. It is not covered under their warranty. Wished it was better designed so the seams didn’t collect all that gunk!
We are sorry you have had a poor experience with your bottles. While mold is not covered under the warranty, our support team have several tips and would be happy to provide any assistance possible. We can be reached at email@example.com. If you have any additional questions or concerns, please let us know.