Customer Reviews
I purchased the 40oz tumbler from target, but I broke the straw and am unable to purchase a replacement.
Do the 32oz and 40oz have the same straw for the sip?
I have checked back for about 6 months And I have never found them in stock
Update
I contacted the company by phone and they were able to get me straws. No problem and they waive the shipping fee for my trouble so as long as you’re OK with a few extra steps you’re still able to get a replacement.
I just bought a replacement lid, but the straw is sold out.
We are sorry you had trouble purchasing a replacement straw. Please give us a call at 801 235-9448 and a representative would be happy to assist you.
It is a little frustrating that the lid and straw are so susceptible to mold that you have to get replacements fairly often, but when you go to order they're sold separately and often out of stock. I have only had my water bottle for about 6 months and had to stop using it because I couldn't get the mold smell out of my straw and lid gasket (even with repeated washings). I like the look of this bottle better, but I'm really regretting that I didn't buy a Hydro Flask.
We are sorry to hear about the mold you have been experiencing. Since mold is such an inherent risk with water bottles, we have several tips that can help prevent/remove mold stains and spores. Please reach out to us at customerservice@owalalife.com with any other questions or concerns and a representative would be happy to help.
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