Frequently asked questions
Do you have a help center?
Yes, you can visit our help center by clicking here.
Do you have replacement parts?
Yes! Replacement parts can be found here.
What is covered under your warranty?
We take pride in the quality and design of our products and back each of them with a Limited Lifetime Warranty. If you experience issues with the material or workmanship of your Owala product, we will gladly replace the defective parts free of charge, with proof of purchase from any authorized retailer. For more details on what is covered or to request a replacement please fill out a form here.
Where can I find a full list of frequently asked questions and answers?
On our FAQ page, which you can find here.
Where can I find a reseller request form?
To request more information about reselling, wholesale, or other sales inquirys, please fill out a reseller request form here.
I'm in the UK, how do I contact support?
To contact our customer support we recommend using this UK specific support page here.
We recommend contacting us via form or email.
Trove Brands, LLC.
250 S. 850 E.
Lehi, UT 84043
Mon-Fri 8AM-5PM MT
Toll Free: (844) 942-1337
Phone: (801) 939-2332